Handmade Silk Bokhara El Salva Woolen Rug - Genuine Hand-Knotted Area Rug

Devenport's Discount Merchandise Shipping Policy

At Devenport's Discount Merchandise, we are committed to providing fast and reliable shipping services to ensure that your orders are delivered to you in a timely manner. Below, we outline our shipping policy to help you understand our procedures and expectations:

Order Processing Time:

• Once you place an order on our website, our team works diligently to process it promptly.
• Orders are typically processed within 1-2 business days, although processing times may vary during peak periods or due to unexpected circumstances.

Shipping Methods:

• We offer a variety of shipping options to accommodate your needs, including standard shipping, express shipping, and international shipping.
• The available shipping methods may vary depending on your location, the items in your order, and other factors.

Delivery Timeframes:

• Delivery times vary depending on your location, the shipping method selected, and other factors such as customs processing for international orders.
• We strive to provide accurate estimated delivery times during the checkout process based on the shipping option chosen and the destination address.

Shipping Costs:

• Shipping costs are calculated based on factors such as the weight of your order, the shipping method selected, and your location.
• You can view the shipping costs for your order during the checkout process before completing your purchase.

Tracking Your Order:

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
• You can use this tracking information to monitor the progress of your delivery and estimate the expected delivery date.

International Shipping:

• We offer international shipping to many countries around the world.
• Please note that international shipping times may vary, and additional customs fees or import duties may apply depending on your location.

Delivery Policies:

• It's important to ensure that someone is available to receive the delivery at the specified shipping address.
• If you're unavailable to receive the delivery, our shipping partner may leave a notification with instructions for rescheduling delivery or collecting your order from a designated location.

Customer Support:

• If you have any questions or concerns about shipping, delivery, or your order in general, please don't hesitate to contact our customer support team for assistance.
• Our friendly and knowledgeable representatives are here to help and will do their best to address any issues or inquiries you may have.

At Devenport's Discount Merchandise, we are committed to providing excellent customer service and ensuring that your shopping experience is enjoyable and hassle-free. If you have any further questions about our shipping policy, please don't hesitate to reach out to us. Thank you for choosing Devenport's Discount Merchandise!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@devenports.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@devenports.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@devenports.com.